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Privacy at KORVEL

Privacy Policy

This Privacy Policy explains how KORVEL LTD collects, uses, stores and protects personal data when you visit korvel-food.com, contact our team, submit a business enquiry, request documents or otherwise interact with us.

Last updated: 29 July 2026

01 — Data Controller

Who Controls Your Personal Data

KORVEL LTD, with its business address at Efkleidi 34, Acharnes, 136 75, Greece, is the data controller for the processing described in this Privacy Policy.

Privacy enquiries and requests may be sent to sales@korvel-food.com.

02 — Scope

When This Policy Applies

This Policy applies when you:

  • visit or browse korvel-food.com;
  • submit a contact, catalogue, document or private-label enquiry;
  • upload a project brief or other supporting file;
  • communicate with us by email, telephone, live chat or social media;
  • subscribe to marketing communications, where this option is available;
  • create an account or place an order, where those functions are enabled.

This Policy does not automatically apply to third-party websites, distributors, retailers or social-media platforms that operate under their own privacy policies.

03 — Personal Data

What Personal Data We Collect

Business and contact data

Name, business email, telephone number, company, role, country, target market and other contact details you provide.

Enquiry and project data

Product interests, packaging requirements, estimated volumes, target dates, requested documents, messages and uploaded project briefs.

Technical and usage data

IP address, browser and device information, language, approximate region, timestamps, pages viewed, referring page, cookie identifiers and security logs.

Communication data

Emails, telephone records or notes, live-chat interactions and other communications with our sales or support teams.

Account and transaction data

Where account or ordering functions are enabled: login details, billing and delivery information, order history, transaction status and related records.

Marketing preferences

Your consent status, subscription choices, communication preferences and records of opt-outs or objections.

Please do not submit sensitive personal data or confidential information that is not necessary for your enquiry. Uploaded files should contain only the information required for the relevant business project.
04 — Processing

Why We Use Personal Data and Our Legal Bases

PurposeTypical dataLegal basis
Responding to enquiries and preparing commercial proposalsContact, company, project and communication dataSteps requested before entering a contract and/or our legitimate interest in responding to business enquiries
Managing customer, supplier and commercial relationshipsContact, account, transaction and correspondence dataPerformance of a contract, legal obligations and legitimate interests
Operating, securing and troubleshooting the SiteTechnical, device, usage and security-log dataLegitimate interests in providing a secure and functional website; legal obligations where applicable
Analytics and service improvementCookie identifiers, usage, device and approximate-location dataYour consent where required; strictly necessary processing may rely on legitimate interests or contract performance
Marketing communications and advertisingContact data, preferences, engagement and consent recordsYour consent or, where permitted by law, our legitimate interests; you may object at any time
Compliance, claims and protection of rightsData relevant to a legal obligation, dispute, audit or investigationLegal obligations and legitimate interests in establishing, exercising or defending legal claims
05 — Cookies

Cookies and Similar Technologies

The Site uses cookies and similar technologies for session management, language and region preferences, security, analytics, embedded content, live chat and, where enabled, advertising.

Strictly necessary cookies

These cookies are required for the Site to function or to provide a service you request. They cannot normally be disabled through our consent tool.

Analytics, marketing and third-party cookies

Where consent is legally required, these technologies are activated only after you make a choice through the cookie banner or cookie-settings tool. You may change or withdraw your consent at any time without affecting the lawfulness of earlier processing.

The current list of cookies, providers, purposes and storage periods should be displayed in the Site's cookie-settings tool. Because technologies may change, that live list should be treated as the current cookie inventory.

Browser-level blocking may affect Site functionality and is not a substitute for ensuring that non-essential cookies remain disabled before consent.
06 — Recipients

Who May Receive Personal Data

We disclose personal data only where necessary for the purposes described in this Policy. Recipients may include:

  • website hosting, maintenance, cybersecurity and technical-support providers;
  • CRM, email, form, file-storage, live-chat and customer-support providers;
  • analytics, consent-management and advertising providers, where enabled and lawfully activated;
  • payment, logistics or delivery providers where an order or shipment requires their services;
  • professional advisers, auditors, insurers and certification or compliance partners;
  • public authorities, courts or regulators where disclosure is legally required;
  • a buyer, investor or successor in connection with a genuine corporate transaction, subject to appropriate safeguards.

Service providers acting on our behalf must process personal data only under appropriate instructions and contractual protections.

KORVEL does not sell personal data as part of its ordinary business model.

07 — Transfers

International Data Transfers

Some technology or service providers may process personal data outside Greece or the European Economic Area. Where this occurs, we use an appropriate transfer mechanism required by applicable law.

  • an adequacy decision adopted by the European Commission;
  • the European Commission's Standard Contractual Clauses;
  • another legally recognised safeguard or a permitted derogation;
  • supplementary technical or organisational measures where appropriate.

You may contact us for additional information about the safeguards used for a particular transfer.

08 — Retention

How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.

  • Business enquiries and project briefs are normally retained for up to 24 months after the last meaningful interaction, unless a commercial relationship continues or a longer period is required.
  • Customer, supplier, order, invoice and accounting records are retained for the period required by applicable commercial, tax and accounting law.
  • Marketing data is retained until consent is withdrawn, an objection is made or the data is no longer reasonably needed. A limited suppression record may be retained to respect an opt-out.
  • Technical and security logs are kept for a limited period based on security, fraud-prevention and incident-investigation needs.
  • Cookie retention periods are shown in the current cookie-settings tool.

Data may be retained for longer where necessary to establish, exercise or defend legal claims, comply with a legal hold or investigate an incident.

09 — Security

How We Protect Personal Data

We apply appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

No method of internet transmission or electronic storage is completely secure. You should therefore use appropriate care when sending confidential information and contact us before transmitting unusually sensitive project material.

10 — Your Rights

Your Data-Protection Rights

Subject to the conditions and limitations of applicable law, you may have the following rights:

AccessRequest confirmation and a copy of the personal data we process about you.
RectificationAsk us to correct inaccurate or incomplete personal data.
ErasureRequest deletion where the legal conditions for erasure are met.
RestrictionAsk us to limit processing in certain circumstances.
Data portabilityReceive eligible data in a structured, commonly used and machine-readable format.
ObjectObject to processing based on legitimate interests and to direct marketing at any time.
Withdraw consentWithdraw consent at any time where processing depends on consent.
ComplainLodge a complaint with the Hellenic Data Protection Authority or another competent authority.

To exercise a right, contact sales@korvel-food.com. We may need to verify your identity before acting on a request.

We will respond within the time required by applicable law. Rights are not absolute, and we may refuse or limit a request where a lawful exemption applies.

11 — Children

Children's Personal Data

The Site is primarily intended for business customers and is not directed to children. We do not knowingly request personal data from children.

If you believe that a child has provided personal data to us without appropriate authorisation, please contact us so that we can review and, where required, delete the information.

12 — Automated Processing

Automated Decision-Making

We do not use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

Automated security controls may be used to detect spam, bots, abusive behaviour or potential fraud. These controls support website security and do not replace human review where a significant decision is required.

14 — Updates

Changes to This Privacy Policy

We may update this Policy to reflect changes in our services, technologies, processing activities or legal obligations. The revised version will be published on this page with an updated revision date.

Where a change materially affects how personal data is processed, we will provide additional notice where required by law.

15 — Contact and Complaints

How to Contact Us or Make a Complaint

We encourage you to contact us first so that we can try to resolve the matter. This does not affect your right to complain directly to a competent data-protection authority.

Contact KORVEL
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